Seasonal Retail At Your Service Associate, West Covina

Macy's • West Covina, CA

402d

About The Position

The At Your Service Center Colleague at Macy's is responsible for delivering exceptional customer service during various At Your Service activities, including Buy Online Pickup in Store transactions, processing returns, and assisting customers with their shopping experience. This role requires flexibility, teamwork, and the ability to thrive in a fast-paced retail environment, ensuring that customers feel valued and supported throughout their shopping journey.

Requirements

• Good understanding of products to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Proficient in using point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills to work effectively with colleagues.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice To Haves

• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers in completing their shopping journey and celebrate their purchases.
• Support customers with Buy Online Pickup in Store transactions and ensure a smooth pick-up experience.
• Monitor alerts for timely completion of BOPS orders and conduct customer pick-ups.
• Demonstrate knowledge of store products to drive sales and minimize returns.
• Sell gift cards and assist with Macy's card issues as needed.
• Follow store audit policies and procedures, adhering to asset protection and inventory control.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program for mental health counseling and legal/financial advice.
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits covering tuition, books, and fees.
• Colleague Resource Groups (CRGs) and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed