Seasonal Retail At Your Service Associate, Warwick Mall

Macy's • Warwick, RI

419d

About The Position

The At Your Service Center Colleague at Macy's is responsible for delivering exceptional customer service during various At Your Service activities, including Buy Online Pickup in Store transactions, processing returns, and assisting customers with their shopping experience. This role requires flexibility, teamwork, and the ability to thrive in a fast-paced retail environment, ensuring that customers feel valued and supported throughout their shopping journey.

Requirements

• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Proficient in utilizing point of sale technology and applications for selling and fulfilling orders.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.

Nice To Haves

• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers in completing their sales and celebrating their purchases.
• Support customers with Buy Online Pickup in Store transactions and ensure a smooth pick-up experience.
• Demonstrate knowledge of store products and services to drive sales and minimize returns.
• Sell gift cards and resolve customer issues related to Macy's cards.
• Follow store audit policies and procedures, adhering to asset protection and inventory control measures.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program for mental health counseling and legal/financial advice.
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 251-500 employees