Seasonal Retail At Your Service Associate, South Shore Plaza

Macy's • Braintree, MA

421d

About The Position

The At Your Service Center Colleague at Macy's is responsible for delivering exceptional customer service during various in-store activities, including Buy Online Pickup in Store transactions and processing returns. This role requires flexibility, teamwork, and the ability to thrive in a fast-paced environment while ensuring a positive shopping experience for customers.

Requirements

• Good understanding of products to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications effectively.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills to work effectively with colleagues.

Nice To Haves

• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers with all aspects of the store experience, including online orders and in-store fulfillment.
• Monitor alerts to ensure timely completion of Buy Online Pickup In-Store orders.
• Conduct customer pick-up and deliver orders curbside.
• Demonstrate knowledge of store products to drive sales and minimize returns.
• Sell gift cards and resolve customer issues with Macy's cards.
• Follow store audit policies and procedures.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program for mental health counseling and legal/financial advice.
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed