Seasonal Retail At Your Service Associate, Oak Brook Center
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About The Position
At Macy's, Inc., the At Your Service Center Colleague plays a crucial role in delivering an exceptional customer experience during various service activities. This includes facilitating Buy Online Pickup in Store transactions, processing returns, and managing non-congruent items, all while adhering to established procedures and standards. The position requires a flexible approach, as team members must thrive in a fast-paced environment, seamlessly switching between multiple tasks and working various shifts, including nights, weekends, and holidays. The At Your Service Associate is expected to greet and connect with customers in a friendly and genuine manner, ensuring they feel appreciated and valued. This involves recommending products by asking insightful questions to identify customer needs and inspiring purchases with new and relevant items. The role also includes wrapping up the customer’s shopping journey by celebrating their purchases and sharing in their excitement. Additionally, associates assist customers with all aspects of the store experience, including helping them navigate devices for shopping and comparison. A key responsibility is to ensure a smooth fulfillment process for Buy Online Pickup In-Store orders, which includes monitoring alerts for timely completion and managing the collection area to provide a friction-free pick-up experience. Associates must demonstrate a solid knowledge of store products and services to drive sales and minimize returns, as well as handle gift card sales and resolve any issues related to Macy's cards. Adherence to store audit policies, asset protection, and inventory control procedures is also essential.
