Seasonal Retail At Your Service Associate, Lakeside Shopping Center

Macy's-posted 2 months ago
Entry Level
Metairie, LA
5,001-10,000 employees
General Merchandise Retailers
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As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy's service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You'll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

  • Start each day with a positive example, greeting teammates and ensuring the At Your Service area is clean and organized.
  • Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions.
  • Welcome customers with genuine hospitality, making eye contact and starting friendly conversations.
  • Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store.
  • Be proficient in all systems needed to complete transactions and ensure the collection area is organized.
  • Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean.
  • Share loyalty program benefits and ensure customers have all they need before thanking them sincerely.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to make prompt, sound decisions in real time to effectively address customer needs.
  • Comfortable communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourceful and eager to adapt to changing priorities.
  • Experience in retail or customer service.
  • Familiarity with electronic devices and technology.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Continuous learning and leadership development.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal/financial advice.
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