Macy's Jobs-posted 2 months ago
Part-time • Entry Level
Metairie, LA
5,001-10,000 employees

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

  • Support all At Your Service activities including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
  • Uphold Macy’s service standards while assisting customers.
  • Maintain a clean and organized At Your Service area.
  • Engage customers with genuine hospitality and build lasting relationships.
  • Assist customers in all aspects of total store fulfillment.
  • Ensure timely completion and curbside delivery of BOPS orders.
  • Meet daily sales goals and acquire new customers by opening credit accounts.
  • Participate in team dynamics and support colleagues.
  • Flexible availability including days, evenings, weekends, and holidays.
  • Ability to understand and communicate effectively with customers and co-workers.
  • Ability to read and understand employment policies and safety rules/procedures in English.
  • Ability to make prompt, sound decisions in real time to address customer needs.
  • Comfortable communicating and collaborating with customers and colleagues.
  • Resourceful and adaptable to changing priorities.
  • Ability to handle electronic devices and technology.
  • Enjoy meeting people and sharing information.
  • Experience in retail or customer service.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal/financial advice.
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