Seasonal Retail Ambassador - Pasadena

Rothy's • Pasadena, CA

97d • $18

About The Position

At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go. At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

Requirements

• 1-3 years of retail or customer-oriented experience preferred
• Excellent people skills—you are approachable, engaging and friendly
• Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
• Ability to foster connections with our customers both in our store and within our community
• Actively contribute towards meeting and exceeding the team's sales goals
• Availability to work weekends, evenings and holidays, minimum 16 hours a week
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds
• 18 years of age or older

Nice To Haves

• Passionate about our brand story and product
• Unflappable. Has the ability to quickly problem solve for all potential customers
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer
• Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
• Support Retail Manager and Assistant Manager in all operational duties
• Develop and maintain expert-level understanding of our products and processes including our tools and systems
• Elevate customer feedback and identify and escalate opportunities for improvement
• Create loyalty by connecting customers with our brand and our community

Benefits

• Hourly Range $18.04 per hour
• Additional discretionary bonuses/incentives
• Comprehensive benefits package

What This Job Offers

• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed