SEASONAL Resort Bell Attendant - Gaylord Texan Resort

Towne Park-posted 3 months ago

Part-time • Entry Level

Grapevine, TX

5,001-10,000 employees

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At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Provide exceptional hospitality services to guests in an attentive, friendly and efficient manner.
Assist hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Acknowledge and greet guests within five feet with a professional and friendly demeanor.
Use guest last names during interactions and salutation of the day.
Practice proper Towne Park phone etiquette.
Conduct thorough room presentations for guests.
Assist guests with room changes when needed.
Maintain an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.
Open all vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations and all other inquiries.
Provide information to guests about the hotel, meeting rooms, amenities, and main attractions in the area.
Assist guests with transportation to off-site locations using only approved taxi cab or transport services.
Correctly tag individual bags to be stored in the bell storage area.
Ensure all guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain cleanliness and order of guest services area.
Deliver messages, items and/or guest amenities as requested.
Complete all tasks in a timely manner as instructed by the Account Manager.

High school diploma or general education degree (GED).
Must complete the Wheelchair Safety Training course provided by Towne Park.
One to three months related experience and/or training.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.