Seasonal Repair Specialist

Safelite • Columbus, GA

19h • Onsite

About The Position

As a certified Safelite Seasonal Repair Specialist I, you will utilize industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with a can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to customers by completing jobs with the highest quality standard in mind. Safelite® was founded in Wichita, Kansas in 1947. As a leading service organization, the Safelite family of brands delivers a People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through a technology-forward supply chain and corporate services. Safelite is People Powered, caring about employee well-being and work/life balance. The company prides itself on its 88% Net Promoter Score (NPS) and its ownership by Belron®, the world’s largest vehicle glass company. Safelite is trustworthy, providing coverage to all U.S. drivers in all 50 states, and gives back to the community, having recycled over 107K+ tons of glass to date. Safelite is diverse, welcoming everyone, valuing its diverse workforce and suppliers, and is an equal opportunity employer that does not discriminate or tolerate discrimination or harassment.

Requirements

• Valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle.
• On-the-job training/completion of Safelite SafeTech™ certification.
• Must be 18 years of age or older.
• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Nice To Haves

• High School Diploma GED/Equivalent

Responsibilities

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Competitive weekly base pay starting at $16.75/hour.
• Help you build a fulfilling career and encourage you to have a life.
• Care about your well-being and we’ll give you what you need to have a happy work/life.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees