About The Position
Key Responsibilities Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary Demonstrates sincere appreciation to customers Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department) Cross-functionally trains in other areas of the store to help deliver the best customer service Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Requirements
- Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 Year Experience using common retail technology, such as smart phones and tablets
- Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Responsibilities
- Provides SMART customer service
- Assists customers in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Responds to customer and associate questions
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
- Writes customer contracts and invoices for equipment rental and tool repairs
- Cross-functionally trains in other areas of the store
- Detects signs of shoplifting, theft, and other security risks
- Ensures compliance with housekeeping standards and programs
- Maintains a safe and secure work environment
- Adheres to all safety requirements
- Operates store equipment
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
