Seasonal Product Support Associate

Wayfinder

5d • $25 - $25 • Remote

About The Position

Wayfinder is seeking a seasonal Product Support Associate to deliver timely, high-quality support to our users. This role will handle high-volume, detail-oriented operational tasks, including rostering users, managing licenses, updating permissions, and working with spreadsheets and system data. This role will play an integral part in the Product Support team’s ability to deliver excellent customer and technical service.

Our ideal candidate is technically literate, highly detail-oriented, and comfortable working in fast-paced environments where they manage multiple incoming requests simultaneously. This role is well-suited for someone who enjoys structured, procedural, precision-based work involving spreadsheets, user systems, and ticket-based workflows. This is a full-time, seasonal position. This person will be expected to work up to 40 hours each week. The estimated duration for this position is May 2026 - October 2026.
The seasonal Product Support Associate will report to the Product Manager, Operations.
We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!

Requirements

• Recently completed a Bachelor’s degree, or have experience in customer service or technical support
• Strong problem-solving and troubleshooting skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong written and verbal communication skills
• Comfort working with data, spreadsheets, and basic technical systems
• Fluency in written and spoken English

Nice To Haves

• Experience with customer support tools (e.g., Zendesk, Intercom), Salesforce, or content management systems is a plus

Responsibilities

• Manage and reduce support ticket backlog while addressing incoming requests in a timely manner
• Provide on-demand, time-sensitive rostering support to users
• Handle manual user additions, license assignments, and perform quality checks
• Document and navigate Salesforce workflows to track, update, and resolve customer requests
• Maintain and troubleshoot failed or errored data imports
• Support demo account setup and management
• Provide coverage for the rostering slack channels and respond to internal questions
• Assist in identifying recurring issues and suggest process improvements

Benefits

• 401k: We care about your ability to save for your future.
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Healthcare: Medical, dental, and vision policies.
• Goodies: Whatever hardware and software you need to get the job done.
• Team Fun: Regularly scheduled events, annual retreat, and celebrations.
• Learning: Learning & Development Opportunities to grow your skills and career.
• Great team: Working with fun, hard-working, kind people committed to making a difference!
• Flexible culture: We are results-focused. We don’t work at the office every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level