About the position
As a DC Associate, you'll provide an efficient, smooth service with excellent garment care to our customers by following our best practices and routines, aligning with our set targets for service, efficiency, cost and sustainability. Acting in line with our values, you'll drive both your success and the company's success. You will ensure an efficient and effective product flow by following our operational routines in your everyday work which includes but is not limited to unloading and sorting garments arriving daily by truck or container, picking, allocating, inducting and packing the right number of garments and/or products for our customers, shipping garments and products to our customers, processing returns and ensuring the correct refund is issued to our customers. Stay informed about current campaigns and activities to maximize sales opportunities and keep yourself updated and working with ongoing Sustainability initiatives. Keep your DC environment clean and organized to support operational excellence while working in accordance with H&M standards and local legislation with Health and Safety and Security routines to guarantee your personal safety as well as the safety of your colleagues.
Responsibilities
- Unloading and sorting garments arriving daily by truck or container.
- Picking, allocating, inducting and packing the right number of garments and/or products for customers.
- Shipping garments and products to customers.
- Processing returns and ensuring the correct refund is issued to customers.
- Staying informed about current campaigns and activities to maximize sales opportunities.
- Keeping the DC environment clean and organized to support operational excellence.
- Working in accordance with H&M standards and local legislation regarding Health and Safety and Security.
Requirements
- Prior warehouse experience preferred but not required.
- Ability to lift in excess of 50lbs.
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items.
- Ability to climb a ladder and use a step stool.
- Ability to pull/push manual jack – 10 to 50 lbs.
- If required, ability to operate electric pallet jack and/or high low machinery.
- If required, ability to operate a scanning gun and strapping machine.
- Ability to effectively manage time with the ability to prioritize and multi-task in a fast-paced environment.
- Strong communication skills and willingness to learn and adapt to change.
- Attention to detail in relation to order processing.
- Ability to collaborate and co-create with others.
- Agile mindset with a positive attitude to change.
Nice-to-haves
- Understanding of inbound and/or outbound operations processes.
- Empathetic towards others and encouraging diversity.
- Ability to understand your impact on others and contribution to the bigger picture.
Benefits
- Health insurance.
- Wellness and family support programs.
- Company match 401k.
- Paid leave programs.
- Paid time off, including a community day to serve your local community.
- Employee discount at H&M, & Other Stories, and COS.
