Seasonal Part-Time Customer Advocate

Foundever-posted 2 months ago
Part-time • Entry Level
Remote • Huntington, WV
5,001-10,000 employees
Administrative and Support Services
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This position is only available to active Marshall University students - please do not apply if you do not meet this requirement. Are you ready to take the first step into a fulfilling career? Join Foundever as a Seasonal, Part Time Customer Advocate to be the first point of contact for Intuit TurboTax users to deliver professional and high-quality customer service. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime.

  • Create high-quality customer interactions as a Foundever employee in support of Intuit's TurboTax product/customers
  • Handle inbound service calls - no cold calling!
  • Drive customer satisfaction by providing a world-class experience
  • Navigate through multiple systems and tools designed for your success
  • Participate in ongoing training and skill development
  • Be an active/enrolled student at Marshall University
  • Must be 18 years old at the time of starting with Foundever
  • Willing to complete and pass a background check
  • Have a passion for helping people
  • Strong written/verbal communication skills
  • Ability to research, analyze, and determine appropriate actions in various situations
  • Solve complex problems while exercising good judgment
  • Approach life with a can-do attitude
  • Enjoy working independently and with a team
  • Comfortable being on camera with your customers to humanize interactions
  • Build a custom schedule that works for you! Hours can be molded around your school and personal life.
  • $18/hour + advancement opportunities and career pathing
  • 100% paid, professional training
  • Flexible work hours with options between approximately 8 AM - 12 AM ET
  • Learn new skills and robust knowledge to advance through your career journey
  • Develop and sharpen your leadership capabilities and workplace confidence
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