Seasonal, Operations Technical Specialist

About the position

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Responsibilities

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
• Deliver supplies and materials to and from tax office locations in a timely and organized manner
• Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
• Maintain an inventory of district resources
• Track and control hot spare computer equipment in the district
• Document hardware problems and their resolution within the ticketing system
• Maintain up-to-date technical knowledge of the department's supported products and systems
• Participate in all required training relevant to the position and perform other duties as assigned

Requirements

• Education: High school diploma or equivalent
• Work Experience: Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
• Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
• Must have reliable transportation to travel between office locations as required
• Must be able to work independently
• Must be able to lift 20+ pounds
• Demonstrated decision-making, analytical, and problem-solving skills
• Demonstrated organization, prioritization, and project coordination skills
• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
• Ability to follow direction
• Effective time management and multi-tasking skills

Benefits

• Competitive compensation and benefits to support your health and well-being