Seasonal Operations Support Specialist – Strategic Accounts

Great Minds • Dc, DC

1d • $25 - $25 • Remote

About The Position

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms. We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

Our products— Eureka Math and Eureka Math², Wit & Wisdom , PhD Science, Geodes , and the newly launched Arts & Letters ELA —are trusted by thousands of schools and districts nationwide. Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application. Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy. PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works. These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support. Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

The Seasonal Operations Support Specialist – Strategic Accounts reports to the Senior Operations Strategic Accounts and supports the Operations Supply Chain team during peak season. This role monitors exception reporting, identifies and communicates anomalies, ensures data accuracy, and manages daily case activities through timely data entry, analysis, and reporting. This role leverages tools such as Salesforce, Excel, and Power BI to analyze data, identify trends, generate actionable insights, and drive timely issue resolution. The role strengthens team performance by proactively communicating updates, contributing insights in team meetings, and completing administrative tasks that improve efficiency and productivity during high-volume periods.

Requirements

• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and data management software.
• Ability to work with large datasets and analyze complex data.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment while managing multiple tasks and demands.
• Capacity to work independently and in a collaborative environment.
• Bachelor’s Degree

Nice To Haves

• Experience with Salesforce is preferred, not required.

Responsibilities

• Monitors exceptions reporting and promptly communicate any anomalies to the Senior Manager, Operations-Strategic Accounts, ensuring timely awareness and response to operational issues.
• Tracks key operational metrics and service level agreements (SLAs) to ensure timely case resolution and issue management.
• Demonstrates proactive problem-solving skills and the ability to troubleshoot data-related issues independently.
• Escalates any issues as required to the Senior Manager, Operations-Strategic Accounts, for timely resolution and decision-making.
• Accurately enter and manage data into Salesforce to support daily case management operations.
• Applies basic analytical skills to interpret data and identify trends and insights.
• Develops and maintains routine and ad-hoc reports using tools such as Excel, Salesforce, Power BI, etc.
• Actively engages in relevant team meetings, providing input, insights, and recommendations to drive operational excellence, fostering collaboration and continuous improvement within the team.
• Assists the team with various administrative tasks, including documentation, data collection, reporting, etc., to support team productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level