Seasonal Operations Field Services Technician

Wildfire Defense Systems, Inc.•Bozeman, MT

About The Position

The Seasonal Operations Field Services Technician (SOFST) is a seasonal, entry-level support position shared within the Field Services Division Departments at Wildfire Defense Systems. The Seasonal Operations Field Services Technician is responsible for engine scheduling, arranging travel, wildfire monitoring, and providing quality assurance for WDS firefighting response teams.

Requirements

Proven software competency, i.e., MS Office Suite, Google Earth, resource management software platforms, and social media
1 year of customer service experience

Nice To Haves

Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
1 year of wildfire or emergency management experience
1 year of logistics experience
Strong analytical skills to synthesize data inputs into a clear output for wildfire intelligence
Ability to remain composed under stress while providing excellent customer service to stakeholders
Clear, concise, and straightforward technical writing ability
Collaborative focus with ability to prioritize tasks in a fast-paced, rapidly changing environment
Positive, constructive, and supportive attitude towards customers, employees, and the company.

Responsibilities

Locate, identify, and monitor wildfires across the US utilizing a variety of online resources
Create and maintain daily logs of fire activity
Create, update, and manipulate wildfire perimeters using geospatial tools such as Google Earth, social media, and satellite imagery
Carefully craft client-facing and internal reports and analyses
Continuously document field operations and actions taken on a property including managing property photos, engine movement, and property information
Participate in continuous improvement projects to improve efficiency in departmental function
Create and maintain the resource schedule of 100+ vehicles
Work daily with field personnel to ensure accurate population of the daily status spreadsheet
Own the process of field employee travel to and from incidents and duty stations
Review field deliverables for accuracy and make necessary corrections
Assist with confirming field personnel work assignments to ensure proper accountability for billing purposes
Monitor and provide support for daily field support coverage as assigned by Shift Leads
Assist with personal protective equipment procurement
Procurement and distribution of administrative tools for Operations (business cards, name tags, door hangers etc.)
Attend daily Current Operations and Resource briefings and providing briefings status of staff hours and updates
Other duties as assigned
Review field expenses made on incidents for proper documentation and stewardship
Provide quality control of property reports
Communicate daily with field leadership