Seasonal, Operations Administrative Assistant

H&R Block-posted 3 months ago
Duluth, MN
5,001-10,000 employees
Professional, Scientific, and Technical Services
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As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations. You will provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. You will also provide hands-on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment, receive communication from offices regarding supplies, facilities, or support, and document and resolve issues as needed. Additionally, you will communicate with DOC/DGM/Field Associates around Administrative Support Tasks, source vendors for local facility tickets, review and verify invoices, maintain a technical working knowledge of systems used to support district(s), and attend training related to the effective and efficient performance of job duties.

  • Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices
  • Provide hands-on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment
  • Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolve issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed
  • Communicate with DOC/DGM/Field Associates around Administrative Support Tasks
  • Source vendors for local facility tickets and set up with approved payment process
  • Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC's approval
  • Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems
  • Attend training related to the effective and efficient performance of job duties
  • Other duties as assigned by the DOC or in partnership with the CSM
  • High school diploma or equivalent
  • Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress
  • Ability to work independently with minimal supervision
  • Customer service experience
  • Demonstrated decision making, analytical, and problem-solving skills
  • Demonstrated organization, prioritization, and project coordination skills
  • Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
  • Effective time management and organization skills with the ability to handle multiple priorities
  • Experience working with Windows environment
  • Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools
  • 1-3 years administrative experience
  • Competitive compensation
  • Health and well-being benefits
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