Seasonal, Operations Administrative Assistant

H&R Block • North Highlands, CA

212d • $17 - $26

About The Position

As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations. Day to day you'll provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. You will provide hands-on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment. You will receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document the nature of the problem, research solutions, and resolve issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed. You will communicate with DOC/DGM/Field Associates around Administrative Support Tasks, source vendors for local facility tickets and set up with approved payment process, review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC's approval. You will maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems. You will attend training related to the effective and efficient performance of job duties and perform other duties as assigned by the DOC or in partnership with the CSM.

Requirements

• High school diploma or equivalent.
• Ability to communicate clearly and calmly on the telephone, email, and chat.
• Effective customer service techniques with associates who may be under stress.
• Ability to work independently with minimal supervision.
• Customer service experience.
• Demonstrated decision making, analytical, and problem-solving skills.
• Demonstrated organization, prioritization, and project coordination skills.
• Effective oral, written, and interpersonal communication skills.
• Ability to interact with all levels of associates.
• Effective time management and organization skills with the ability to handle multiple priorities.
• Experience working with Windows environment.
• Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.

Nice To Haves

• 1-3 years administrative experience.

Responsibilities

• Provide seasonal hiring support in the H&R Block applicant tracking system.
• Provide administrative support to the District Operations Coordinator (DOC).
• Support Tax Office Associates with PTIN renewal/payment.
• Receive and document communication from offices regarding supplies, facilities, or support.
• Research solutions and resolve issues or escalate to DOC, CSM, or DGM as needed.
• Communicate with DOC/DGM/Field Associates around Administrative Support Tasks.
• Source vendors for local facility tickets and set up with approved payment process.
• Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense.
• Maintain technical working knowledge of systems used to support district(s).
• Attend training related to job duties.
• Perform other duties as assigned by the DOC or in partnership with the CSM.

Benefits

• Competitive compensation.
• Medical and prescription drug coverage.
• H&R Block Retirement Savings Plan (401(k) Plan).
• Employee Assistance Program.
• Virtual fitness center programs.
• Associate discount program.
• Business Travel Accident Insurance.
• Associate Tax Prep benefit.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED