Seasonal Onboarding Champion Associate, Ocean County Mall - Full Time

Macy's Jobs • Toms River, NJ

94d

About The Position

As the Seasonal Champion, your prime focus will be on enhancing the customer experience by providing proactive supervision, fostering a sales-oriented culture via omnichannel approaches, and improving the service environment. As a member of the Store Leadership Team, it will fall upon you to clearly relay goals and expectations to your peers. You’re charged with contributing to a lively and appealing store atmosphere for both shoppers and staff. Your role will require adaptability, shifting between various duties to meet the evolving demands of the business. To offer our customers an outstanding holiday shopping journey, our Seasonal Champion Colleagues may start their day before the store opens and stay beyond closing to help us create the Macy's magic. These seasonal positions provide the flexibility to work varying shifts, potentially including early morning hours, late evenings, weekends, and major sale events like Black Friday and December 26th.

Requirements

• Demonstrated ability to lead a team effectively.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills.
• Careful attention to detail in handling daily tasks.
• Partnership with the Prestige and total Beauty team to drive line sales.
• Resourceful self-starter, works well independently as well as part of a team.
• Flexible availability, including days, evenings, weekends and holidays.
• At least one year of supervisory experience preferred.

Responsibilities

• Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales.
• Lead activities to ensure customer readiness and exceptional presentation standards.
• Role model ability to build lasting customer relationships and recognize colleagues for practicing them.
• Help build a proactive and solution-oriented customer centric culture in-shop.
• Handle various responsibilities related to the physical operation of the facility.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize proprietary handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees