Seasonal Military Guest Advisor (Store 6854)

Socom

91d • $17 - $17

About The Position

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with direct or close supervision, the Seasonal Sales and Service Advisor delivers consistent world-class customer service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques. Consistent with all other store-level roles, the Seasonal Sales & Service Advisor seeks to understand the customer need, provide a solution, and make him or her feel like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every customer with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (customer service) scores, higher levels of PowerUp Rewards participation, and generates customer interest in GameStop's growing digital business initiatives.

Requirements

• Must be at least 18 years of age and present state-required proof of age documents.
• Must be able to bend, stoop, reach with arms/hands and lift merchandise weighing up to 20 lbs.
• Must be able to move throughout the store unassisted for up to 8 hours.
• Previous retail or guest service experience preferred.

Nice To Haves

• Bilingual English/Spanish speaking and writing skills preferred.
• Working knowledge of computerized cash register system preferred.
• Video game knowledge preferred, but not required.

Responsibilities

• Enjoy active selling, including exploring and creating guest needs and closing sales.
• Utilize GameStop's Solution Selling Tablet to serve each guest's needs.
• Demonstrate a passion for exceeding sales and service goals.
• Promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously.
• Assist guests with meeting their video gaming needs.
• Inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop.
• Prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to assist them.
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system.
• Promote GameStop's new title reservation program, trades as a form of currency, and the PowerUp Rewards guest loyalty program.
• Assist supervisor to achieve optimal guest service at all times.
• Adhere without exception to all of GameStop's ESRB policies and procedures.
• Drive sales and guest loyalty by creating complete, lasting guest solutions.
• Demonstrate unique interest in every guest.
• Ask questions and make recommendations to make technology easier and more affordable for every guest.
• Promote GameStop's emerging digital and collectibles products to guests.
• Respond to guest concerns quickly, effectively and courteously.
• Demonstrate a selfless commitment to others on the store team.
• Actively seek opportunities to contribute at a higher level of service to the business, the guests, and others on the team.
• Assist the team members with training store associates in all aspects of their job responsibilities.
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Comply with all selling, exchange, and refund policies, including payment acceptance procedures.
• Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences.
• Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan.
• Create visual excitement and guest interest by keeping merchandise areas fully stocked.
• Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system.
• Recognize potential theft/loss situations and provide personal guest service to deter theft.
• Dust and clean shelves, counters, fixtures, merchandise, and store equipment.
• Organize backroom product, cash wrap back-stock product, and store supplies.
• Pick up and discard paper, packing material, and any other debris.

Benefits

• Full-time store positions at GameStop are eligible to participate in incentive programs.
• 401(k).
• Paid time off.
• Dental, vision, and health insurance.
• Positions at GameStop may also be eligible for a bonus and/or other incentives.

What This Job Offers

• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed