Seasonal Membership Support Specialist

Boys & Girls Clubs of Metro Los Angeles•Los Angeles, CA

About The Position

The Seasonal Membership Support Specialist provides high-volume operational and administrative support to ensure efficient summer membership services. This role is responsible for accurate payment processing, attendance tracking, data entry, membership registration, and front desk coverage during peak morning hours. While primarily an operations-focused role, the Specialist also supports families and members through customer service, registration assistance, and general membership inquiries. This position plays a key role in maintaining smooth daily operations during the summer surge in youth enrollment.

Requirements

High School Diploma or equivalent required
Experience in administrative, customer service, or office support experience preferred
Experience processing payments preferred
Strong and accurate data entry skills
Proficient in Microsoft Office (Outlook, Word, Excel) and database systems
Bilingual English/Spanish preferred
Strong attention to detail and accuracy
Highly organized with ability to manage repetitive high-volume tasks
Professional and friendly customer service demeanor
Reliable, punctual, and able to work independently during morning coverage
Able to handle sensitive financial and membership information confidentially
Comfortable working in a fast-paced youth-serving environment
Strong communication and teamwork skills
Travel between Boys & Girls Clubs of Metro Los Angeles sites and schools and various field trip sites as well as in the community is required.
Must meet the insurance standards of Boys & Girls Clubs of Metro Los Angeles.
This position may be assigned to any sites within the Club as needed to accommodate changes in programming, staffing, or operational requirements.
Hours are based on school calendar and attendance patterns/trends – evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required

Responsibilities

Accurately enter high volumes of membership payments daily
Issue receipts and maintain organized financial records
Support tracking of payment plans and outstanding balances
Assist with daily payment reconciliation and preparation of deposits (if any)
Maintain confidentiality and security of financial and member information
Enter and update member information in the Vision Membership Tracking System
Ensure accurate entry and maintenance of daily general attendance records
Enter and maintain accurate activity and program attendance records
Support reconciliation of attendance data for reporting, compliance, and funding requirements
Support daily attendance verification and roster accuracy
Assist with data cleanup, file organization, and record maintenance
Identify and report discrepancies to the Membership Coordinator
Provide front desk coverage during peak morning hours
Greet members, families, and visitors in a professional and welcoming manner
Assist families with membership registration and application completion
Answer phones and respond to general membership and program questions
Direct families to appropriate staff for program-specific needs
Complete daily opening procedures for membership and front desk areas
Maintain a clean, organized, and professional reception space
Prepare membership materials, forms, and packets for daily operations
Assist with mass communications and mailings to families
Provide administrative support during peak enrollment periods
Work closely with the Membership Coordinator to support daily workflow
Provide overflow support during high-volume service periods
Assist with special projects related to summer enrollment and reporting needs