Seasonal Member Service Representative

Beacon Credit Union•Wabash, IN

About The Position

Note : This is a seasonal/summer position at Beacon. To be eligible, the candidate must be a current college student or in the process of completing his or her last year of high school and transitioning to college. We seek candidates with as much summer availability as possible given that they are counted on to help cover time off for our permanent staff. This person may also be asked to provide coverage at offices in surrounding communities, as needed. Role To provide excellent member service while assisting members with their financial transactions, including cashing checks, accepting deposits, transferring funds, receiving loan payments, and providing member account information.

Requirements

One to twelve months prior cashing handling and customer service experience preferred
Current college student, or in the process of completing senior year of high school with plans to transition to college
Excellent cash handling and member service skills (outgoing!)
Extremely detail oriented
Basic knowledge of personal computer operations and related software programs
Ability to work as a team member
Ability to cross-sell Beacon products and services according to member needs
Standard full-time, summer hours are Monday through Friday 8-5 and Saturday 8:30-12 (1 Saturday off per month). When working Saturday morning, this employee will have a 1/2 day off during the same calendar week. This position will be based out of our Wedcor Ave Member Center but will split time with the Wabash Miami St. Member Center. Hours may vary based on member center coverage needs.

Responsibilities

Receives and processes deposits by cash or check via in person, night depository, or by mail.
Disburses share withdrawals by cash or check.
Processes coin.
Receives and processes loan payments and IRA or HSA contributions.
Processes Visa payments and cash advances.
Sells money orders, gift cards, and cashier's checks to members.
Balances cash drawer and daily transactions.
Scans checks and teller work daily.
Responds to members basic questions concerning their accounts.
Refers issues that are beyond their knowledge or authority to the appropriate staff member.
Welcomes members and provides routine information concerning products and services.
Identifies cross-sell opportunities and cross-sells services to members.
Directs members to appropriate department for specific information and service.
Updates basic member account information on core system and performs file maintenance.
Performs other duties as assigned.