Seasonal Maitre'd - Harriet's Rooftop

Starwood Hotels

1d•Onsite

About The Position

The Seasonal Maitre'd at Harriet's Rooftop is a critical role responsible for providing the initial welcome to restaurant guests, serving as a brand ambassador for Starwood Hotels. This position requires an individual who embodies the company's core values of impeccable service, collaboration, and respect for nature, ensuring guests feel welcome, relaxed, and excited about their dining experience. Starwood Hotels, a luxury hotel brand management company founded in 2006 by Barry Sternlicht, is driven by a mission to inspire others to preserve natural beauty while crafting unique and evolved luxury experiences. The company seeks passionate, service-oriented, detail-focused individuals who honor nature, are open to asking questions, sharing new ideas, and respecting diverse worldviews.

Requirements

Passionate about hospitality and food and beverage
Previous similar work experience
Basic knowledgeable of banquet operations
A team player
Hard worker
Detail oriented
Flexible and willing to meet the demands of a 24-hour operation

Responsibilities

Managing the shifts reservations – ensuring service flows and Guests needs are met
Greet incoming and departing Guests warmly with a genuine smile and eye contact; direct Hosts to escort Guests them to assigned dining area; present menus
Make reservations for Guests inside and calling into the restaurant
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests, if appropriate
Call Guests to confirm reservations or answer questions, as necessary
Communicate with other Hosts Guest tables and/or special needs
Communicate Guest notes to Managers, Kitchen, and Service Team by using chits
Tend to special Guest needs and requests
Recognizing, welcoming, noting restaurant regulars, VIP Guests, and/or critics
Research, detail, and track VIP guest preferences and those of his/her contacts
Communicate all VIP guests to leadership and team members as soon as a new booking is made, or walk-in arrives
Update and track VIPs and faces to know communication and training documents as needed or as new information becomes available
Inform Guests of basic information about offerings at the restaurant and/or hotel property details or initiatives
Maintaining a strong and friendly presence at the door
Communicating to the kitchen necessary information about Guests and covers
Checking, securing, and returning Guests belongings
Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness
Inputting special buttons into POS for daily and/or weekly specials as communicated by chef/management
Updating Single platform online menu content daily/weekly to ensure all online channels are up to date with correct menus
Audit all online channels to ensure operational information is correct