Seasonal Lodging Front Desk Agent at Hotel Indigo
About The Position
Nestled in Panama City's historic waterfront district, Hotel Indigo Panama City Marina blends Southern coastal charm with contemporary style. Overlooking St. Andrews Bay, our pet-friendly boutique hotel offers easy access to beaches, Florida State University Panama City, Gulf Coast State College, and Tyndall Air Force Base. Visit Shell Island, explore outdoor adventure at St. Andrews State Park, which is a short drive away, and enjoy a fun-filled day on Panama City Beach. Take advantage of our relationships with local vendors for access to event supplies, boat rentals, and shuttle services. The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
Requirements
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Ability to read write, speak, and communicate in basic English preferred
- Previous customer experience preferred
- Previous hospitality experience preferred
- Detail oriented and thorough
- Ability to perform consistent work to the highest of standards
- Ability to remain discreet and respect the privacy of guests
- Ability to interact with guests in a pleasant friendly way
- Strong communication skills; able to communicate clearly and professionally
- Ability to operate Microsoft Office applications effectively
- Familiarity with resort check in software
- Knowledge of the surrounding areas and attractions
- Ability to build and maintain professional relationships with local service providers
- Ability to resolve guest issues promptly, professionally, and friendly manner
- Ability to stand and move throughout front office and lobby while continuously performing essential job functions
- Ability to lift to 25 lbs
- Occasional twisting, bending, stooping, reaching, and walking
- Frequent talking, hearing, seeing, and smiling
Responsibilities
- Registers guest and accommodates requests whenever possible
- Handles both check-in and check-out process
- Takes payment and resolves billing issues
- Post changes to appropriate guest accounts
- Maintain accurate records of guests that have checked in and out
- Answer phones and respond to emails in a professional and friendly manner
- Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities
- Anticipate and address guests needs, resolving problems and complaints
- Make recommendations for activities and restaurants
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
- Upsell additional facilities and services, when appropriate
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Store any luggage guests have and arrange transportation as needed
- Maintain a clean and tidy front desk area
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
