Lake Compounce - Seasonal IT Technical Coordinator

Herschend • Bristol, CT

3d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The IT Technical Coordinator will receive invaluable hands-on experience in a fast-paced IT environment, where they will deliver first-level technical support to end-users, troubleshoot hardware and software issues, and assist in the setup and breakdown of Point-of-Sale systems, manage support tickets, perform routine maintenance tasks like system checks, and collaborate with other park teams to ensure smooth operations. We are currently looking for a: Lake Compounce - Seasonal IT Technical Coordinator Roles & Responsibilities: The IT Technical Coordinator will receive invaluable hands-on experience in a fast-paced IT environment, where they will deliver first-level technical support to end-users, troubleshoot hardware and software issues, and assist in the setup and breakdown of Point-of-Sale systems, manage support tickets, perform routine maintenance tasks like system checks, and collaborate with other park teams to ensure smooth operations.

Requirements

• Currently enrolled in or graduated from a high school or college program, preferably in a related field (e.g., Information Technology, Computer Science)
• Basic understanding of computer hardware, software, and networking concepts
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Eagerness to learn and adapt to new technologies
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand, walk, and remain on feet for extended periods of time during the day
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools

Nice To Haves

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues.
• Assist in setting up and breakdowns of Point of Sale and peripherals.
• Open and manage support tickets, escalating issues to corporate IT as necessary.
• Perform routine maintenance tasks, such as system checks
• Collaborate with the IT team to ensure smooth operation of IT services
• Participate in training sessions to enhance technical skills and knowledge
• Maintain PCI standards and compliance with all applicable hardware/software
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED