Seasonal Innkeeper

Higgins Beach Inn•Scarborough, ME

1d•$1,100 - $1,200

About The Position

Join our intimate team of hospitality professionals who provide genuine customer service and sparkling clean rooms. The ideal candidate will be an empathetic leader, self-starter, and love being by the beach! The HBI Innkeeper is a working management position and is responsible for the training and execution of our Housekeeping and Guest Services teams. This position requires an individual to actively participate throughout the property on a daily basis. The Innkeeper works as part of a team to deliver hospitable service that is attentive, friendly, efficient, and courteous, while maximizing room revenue and occupancy. Major responsibilities include servicing accommodations according to property procedures, training new team members in job functions and standards, and supporting the Housekeeping team and Guest Services in the absence of the General Manager. This position requires strong attention to detail and the ability to work without constant direct supervision.

Requirements

Must be eligible to work in the United States of America.
Must be at least 18 years of age.
Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
Ability to work as a part of a team.
Ability to understand verbal directions, labels on chemicals, and other workplace safety signage.
Active listening and observation skills.
Ability to work under pressure and deal with deadlines, and stressful situations during busy periods.
Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions. May require the ability to work on uneven outdoor surfaces, move and arrange furniture and turn mattresses.
Frequent stair climbing.
Manually handle/lift/carry product up to 50 pounds between knee and shoulders.
Working in extreme temperatures and conditions both indoors and out.
Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays, rotating and split-shifts.
Frequent hand-washing.
Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping.

Responsibilities

The high quality care, well-being and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise.
Directly oversee the Front Desk and Housekeeping departments.
Responsible for the direct supervision of above departmental employees while working in conjunction with the General Manager to ensure resolution to any and all employee related challenges or concerns across department lines while adhering to HBI and MHG policies.
Hiring, training, reviewing and disciplining departmental personnel up to and including termination. Ensure all employee paperwork is filled out and communicated appropriately.
Maintains an effective and efficient communication between the Front Desk, Housekeeping, and all other departments.
Ensure Front Desk staff has working knowledge of constantly changing promotions, rates, room and property descriptions.
Perform the essential job functions of a housekeeping associate, as described in the Housekeeping Associate job description
Perform the essential job functions of a guest services associate, as described in the Guest Services Associate job description.
Know how to deal with unsafe/unsanitary conditions, or know who to notify of maintenance/sanitary issues.
Promote proper orientation, job and safety training.
Maintain two weeks of departmental schedules.
Perform monthly inventories of supply needs and ensure that departmental supplies are always on hand and balanced to the needs.
Engage staff daily with a 5 minute line-up, discussing successes, opportunities and goals.
Participate weekly in the HBI manager’s meeting.