Lake Compounce Campground - Seasonal Housekeeping Lead - Lodging

Herschend • Bristol, CT

10h • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Housekeeping Lead will assist the housekeeping hosts and various areas located in the Lake Compounce Campground. This position directly supports the Housekeeping Supervisor and Campground Manager by ensuring efficient operation of the department which provides a positive guest experience. We are currently looking for a: Lake Compounce Campground - Seasonal Housekeeping Lead - Lodging Roles & Responsibilities: The Housekeeping Lead will assist the housekeeping hosts and various areas located in the Lake Compounce Campground. This position directly supports the Housekeeping Supervisor and Campground Manager by ensuring efficient operation of the department which provides a positive guest experience.

Requirements

• No education requirements for this position
• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to withstand heat and humidity in certain areas of the campground
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to tolerate prolonged exposure to dust, dirt, and cleaning chemicals

Nice To Haves

• Minimum of 6 months of housekeeping experience is preferred but not required
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Lead the daily operations of the Housekeeping team
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned housekeeping positions and backfill these positions when needed
• Participate in aspects of supervision of assigned employees including training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Complete all daily tasks within the given timeframe based off the minutes per room average, which will be determined by the number of rooms to be cleaned each day
• Provide exceptional guest service by treating all guests with courtesy and a smile
• Respond to all guest requests by delivering any requested items in a timely manner
• Ensure that all guestrooms are properly prepared for next guest arrivals, including (but not limited to) the following:
• Guestrooms and bathrooms are properly cleaned and disinfected
• Bathroom and bed linens are replaced as dictated by brand standards
• All beds are made as dictated by brand standards
• All trash is removed and the room vacuumed
• The bathroom is cleaned to brand standards, including tile, tub, walls, sink, and floor
• All tables and surfaces are wiped down and dust-free
• All sofa beds are restored
• All supplies are replaced or added
• Stock carts with necessary linens and supplies; ensure that carts are organized as dictated by standards
• Report room status and maintenance problems accurately and in a timely manner
• Maintains cart and bumpers to avoid damage to walls and doors
• Properly handle, label, stock and store chemicals and cleaning supplies
• Protect guest belongings; turn in lost and found items immediately
• Complete special projects as directed by manager
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed