Seasonal Healthcare Licensed Service Delivery Manager

Percepta • Austin, TX

149d • $22 - $25

About The Position

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You’ll report to the Director of Operations. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

Requirements

• Minimum 1 year call center, equivalent work or sales management experience.
• Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license.
• Customer focused mindset.
• Understanding, interpreting, and manipulating data for reporting.

Nice To Haves

• Continuously promote a performance-driven culture and always work towards reaching for amazing.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• Consistently mentor and inspire others.
• Have an active Resident State Health Insurance License.

Responsibilities

• Improve the key success metrics associated with goals including Revenue Targets, Customer Satisfaction Score, Service Level Goals, and Quality Goals.
• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.

Benefits

• Compensation range of $22-$25/hr.
• Paid time off (PTO) and wellness and healthcare benefits.
• Tuition reimbursement.
• Performance bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees