Seasonal Guest Engagement Guide

BIRMINGHAM ZOO INC • Birmingham, AL

9d • $12

About The Position

Under the direction of the Interpretation and Guest Engagement Manager, Guest Engagement Guides will facilitate the “Kiwanis Giraffe Encounter” program throughout the season. In addition, Guest Engagement Guides will offer inspiring, educational interactions and provide excellent guest service to all Zoo guests.

Requirements

• High school diploma or equivalent; 1 year of experience teaching, leading education programs or engaging visitors in a museum, zoo or hospitality setting; or an equivalent combination of education and experience that demonstrates the ability to do the job preferred.
• Basic biology/zoology/science content knowledge and willingness to learn more through provided training
• Ability to multi-task, coordinate with others to meet deadlines
• Ability to think critically and exercise good judgement
• Strong interest in advancing the conservation missions of zoos and aquariums
• High self-motivation and a detail-oriented work ethic
• Must be 19 years or older
• Must have current negative TB test and provide documentation, or be willing to have a TB test.

Responsibilities

• Facilitate the Giraffe Feeding program and provide an enjoyable experience that includes interpretation and safe interactions between animals and guests. This includes supervision of volunteers, set-up and clean-up of platform, coordinating with animal care and nutrition staff for food and animal needs, communicating with SSA partners related to ticket sales and policies.
• Responsible for guest engagement and interpretation of seasonal and year-round exhibits through hands-on activities and demonstrations
• Serve as a credible source of information; answer guest questions and give directions, ensuring that Zoo guests receive assistance and accurate information as needed
• Ensures that each guest receives outstanding guest service by providing a guest-friendly environment and having excellent exhibit knowledge
• Communicates with others immediately when responding to an incident or an emergency
• Ensures both guest and animal safety through the implementation of zoo rules and regulations
• Contributes as a reliable, friendly, and helpful team member and representative of BZI
• Assist with miscellaneous tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED