Seasonal Guest Arrival Coordinator- Venture Resorts

FitzGerald Financial Group - Division of TowneBank Mortgage • Gatlinburg, TN

22d

About The Position

Essential Responsibilities:

Take guest and owner reservations and ensure accurate entry of information in
the system while using company sales model.
Assist guests on existing reservations.
Respond to and follow up on inquiries.
Communicate over the phone and/or via email to guests.
 Answer phone calls in a professional manner.
Following all policies and procedures as outlined in training manual (ex:
notating each folio; communication of cancellation policy as directed;
application of discounts; etc)
Respond to maintenance calls from guests.
Answer phone calls in a professional manner.
Handle guest and owner issues related to the cabins and their stay.

Physically you can anticipate to:

Express or exchange ideas by means of the spoken word via email and verbally
Exert up to 50 pounds of force occasionally, use your arms and legs, and sit
most of the time
Have close visual acuity to perform activities such as analyzing data,
viewing a computer terminal, reading, and preparing documentation
Subject to internal and external environmental conditions
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential responsibilities of
this job.  Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential responsibilities.

Responsibilities

• Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model.
• Assist guests on existing reservations.
• Respond to and follow up on inquiries.
• Communicate over the phone and/or via email to guests.
• Answer phone calls in a professional manner.
• Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)
• Respond to maintenance calls from guests.
• Handle guest and owner issues related to the cabins and their stay.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 11-50 employees