Seasonal Front Office Agent

Camelback Resort•Pocono Township, PA

About The Position

Our Front Desk team is made up of courteous and specially trained members who are responsible for providing attentive and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Requirements

Guest Service or Front Desk experience preferred but not required.
Exceptional Guest Service skills required.
Must be 16 years of age or older.
Availability to include weekdays, weekends, evening, and holidays.
Follow all resort policies, procedures, and safety standards.
Ensure the safety and well-being of our guests.
Ability to work in a fun, fast-paced environment.
Must be able to speak and read the English language, additional languages a plus.
Must have reliable transportation.

Responsibilities

Greet guests warmly and provide a welcoming check-in/check-out experience.
Answer and direct incoming phone calls promptly and professionally.
Assist guests with inquiries, reservations, and any special requests.
Process payments accurately and handle cash, credit card, and room charge transactions.
Maintain knowledge of resort services, amenities, local attractions, and events to assist guests.
Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.
Handle guest complaints or concerns with empathy, professionalism, and timely resolution.
Maintain accurate records of reservations, room availability, and guest preferences.
Uphold front desk security protocols, including verifying guest identification.
Balance cash drawer and perform end-of-shift audits and reports.
Communicate effectively with other departments to ensure smooth operations.
Maintain cleanliness and organization of the front desk and lobby area.
All other duties as assigned.

Benefits

Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
Paid Training to gain skills, knowledge, and experience for professional development.
Not to be missed employee events throughout the season.
Referral Bonuses – invite your friends to work with you!
Competitive wages and advancement opportunities.
Interact with people from all over the world!
Next day pay, through PayActiv.
Tuition Reimbursement
Medical, dental, vision insurance, 401K
Vacation and PTO
Full-Time status benefits