Seasonal ECOM Customer Care Specialist

Peter Millar

5d • $21 • Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. The ECOM Customer Care Specialist provides exceptional customer experiences and ensures that we honor service promises. We appreciate our customers and look for individuals who love to take care of people, solve problems and have fun too. This position provides variety, allowing staff to respond to customers via phone, email and live chat. It’s fast-paced – so the time flies. We provide extensive training to learn about our product, the customers and our systems. This is a remote, seasonal position running from May 27 through August 7, 2026. The scheduled hours for this role are 9:00 a.m. to 6:00 p.m. EST, and the position pays $20.50 per hour. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment. Peter Millar was founded in 2001 with a single cashmere sweater. Through this initial garment, an ethos emerged to embody luxury, elegance and a dedication to superior craftsmanship. Today the brand has grown to include luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each offering features the finest raw materials and fabric innovations while utilizing the world’s best yarn spinners, artisanal workshops and highly specialized factories. Peter Millar clothes and accessories are available online and in specialty retail stores and the most prestigious resorts. Our global distribution includes North America, Europe, Asia, Australia and the South Pacific. Peter Millar is headquartered in Raleigh, North Carolina with a distribution center in Durham, North Carolina. Interested in exploring a different side of the brand family? G/FORE is where style meets personality -- take a look at current opportunities here

Requirements

• 1-3 years of experience in customer service, sales or retail required
• Strong skills with Microsoft Office required
• Experience using an organizational time management system required
• Experience solving problems and thinking critically required

Nice To Haves

• Bachelor’s degree in Fashion or Textiles preferred
• Experience in E-Commerce and/or online marketing and merchandising is a plus
• Experience with ZenDesk, BlueCherry, Softeon, SalesForce or Shopify is a plus

Responsibilities

• The first to respond to customers, this role will communicate professionally, accurately, efficiently, verbally, by email and in chat.
• Engage and optimize each customers experience by demonstrating patience and empathy; prioritize your customer’s needs.
• Resolve product related inquiries and make purchasing recommendations based on the needs and interests of the customer.
• Identify and solve account issues related to product orders, deliveries, credits, and returns; proactively share information with the team to improve the process.
• Learn about the latest product releases and upcoming launches and engage with customers to recommend new products.
• Collaborate with other teams to share suggestions regarding quality assurance and product requests by customers.
• Research fulfillment and shipping concerns; liaise with distribution teams to resolve concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees