Freedom Boat Club - Seasonal Dock Experience Manager in Hull, MA (April through October)

Brunswick Boat Group•Hull, MA

1d•Onsite

About The Position

As part of the talented Freedom Boat Club team (the nation’s oldest and largest private member boat club), you will be working with your team of Dock Staff with our large variety fleet of boats, as a key role of a Dock Manager! We are looking for a strong manager that will drive a remarkable member experience, oversee a fleet of vessels, and develop strong teams. In addition to running the daily logistics of the location, the Dock Experience Manager is expected to perform all duties required of Dock Staff. This position is temporary/seasonal (ends in October/November), full-time approximately 40 hours per week, and requires availability on weekdays, weekends, and holidays. At Brunswick & Freedom Boat Club, we have passion for our work and a distinct ability to deliver.

Requirements

High school degree
Be at least 21 years of age
Pass a background/education check, and drug screen
Have a valid driver’s license and a good driving record
Highly effective communications skills and strong customer service skills
Desire to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc.)
Ability to regularly complete the physical demands of the role including bending, kneeling, balancing and carrying equipment up to 25 pounds
Ability to read and manipulate handheld tablets
Ability to adhere to all safety policies
Availability to regularly work weekdays, weekends and holidays

Nice To Haves

Experience in and around boats
Strong attention to detail
Ability to maintain a calm, positive attitude during periods of high activity
Positive, cooperative attitude with the capability of working unsupervised

Responsibilities

Hire, train and supervise all dock staff to ensure our members are safe and receive the highest level of service.
Develop and monitor a dock staff schedule to maximize efficiency and review and approve payroll.
It is expected that the Club Manager/Dock Manager insert him/herself into the schedule to work the dock a minimum of 10 hours per week, depending on the location size.
Review and analyze member comments on a weekly basis and take appropriate action, as required.
Ensure all best practices and SOP’s are followed as detailed in the dock manual, to ensure consistent service and safety are top priority.
Maintain accurate fuel logs and ensure all vessels are fueled regularly.
Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition.
Submit work orders and parts and supply orders in Fleetio, the fleet software system, to ensure all needs are being addressed in a timely manner.
Correspond with members on all dock related issues including but not limited to complaints, fuel disputes, vessel damage and miscellaneous dock charges.
Investigate member misconduct and escalate all incident reports to your manager.
Acquaint yourself with local marina managers and harbor masters and promote a positive working relationship in your marina.
Become familiar with local waterways and popular boating destinations surrounding your club to provide informative and safety-related information to members and staff.
Provide process improvement input and suggestions to your manager.
Establish and maintain a positive, cooperative team culture at your club location and with your peers and colleagues.