Seasonal Digital Product Implementation Specialist

About the position

The Digital Product Implementation Specialist will assist with successful customer on-boarding and digital implementation of Great Minds K-12 digital products. This person will work closely with schools and districts to determine the best on-boarding method for their needs, conduct training, monitor on-boarding process, and troubleshoot issues and requests as they arise. The ideal candidate will be an excellent communicator, tech-savvy, and a team player with a passion for education and a history of success building and releasing products.

Responsibilities

• Analyze customer order data to manage and track fulfillment process of Great Minds digital products
• Strategize with school and district administration on the best integration solution to meet their objectives and support them with technical questions
• Lead virtual training sessions for customers on how to successfully onboard and implement Great Minds digital products
• Act as a liaison between school district representatives, the sales team, the tech support team, and the product and development teams to communicate current implementation options and requests for future enhancements
• Maintain knowledge of product functionality and capabilities, along with industry standards and common practices for user management and inter-operability
• Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements

Requirements

• Minimum of 2 years’ experience in an implementation, digital product development, or account management role in educational technology
• Must be familiar with K-12 rostering, SIS and LMS solutions
• Excellent MS Excel skills, including pivot tables and other data analysis features
• Excellent writing and communication skills
• Excellent critical thinking and problem-solving abilities
• Experience in K-12 education and/or K-12 EdTech
• Excellent analytical skills, including the ability to synthesize and represent data in a meaningful way to stakeholders