Remote Seasonal Customer Care Representative Charlotte NC Local Hires

TaxSlayer LLC • Charlotte, NC

41d • $17 • Remote

About The Position

Were seeking Seasonal Customer Support Representatives for the 2025 tax season to join our remote team and deliver exceptional service to our customers during our busiest time of year. This is a work-from-home opportunity starting in January 2026.

Requirements

• High school diploma or equivalent (college degree preferred)
• Previous customer service or support experience
• Excellent communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with customer support tools and systems
• Reliable internet connection (minimum 25 Mbps download / 10 Mbps upload)
• A quiet, distraction-free workspace
• Flexibility to work evenings, weekends, and holidays

Responsibilities

• Respond to customer inquiries via phone and chat
• Provide accurate information about products and services
• Troubleshoot and resolve customer issues professionally
• Maintain and update customer records
• Collaborate with team members to meet customer needs
• Meet performance goals for response time, satisfaction, and quality
• Stay informed about company products and policies
• Ensure a quiet, professional remote work environment

Benefits

• Competitive hourly pay starting at $16.75/hour
• Paid training to set you up for success
• Remote work from the comfort of your home

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees