Seasonal Customer Service/Sales Agent

Xanterra Travel Collection•Phoenix, AZ

5d•Remote

About The Position

Xanterra Travel Collection (Xanterra) owns a growing group of hospitality, travel and leisure businesses operating in more than 30 countries. As the nation’s largest National Park Concessioner (our original core business), environmental stewardship, compliance and sustainability are fundamental to everything we do. In the last decade, Xanterra has established itself as the industry leader in protecting and preserving the environment in national parks, private resorts and adventure travel. The company’s 6500 (peak season) employees provide superior guest service to visitors from around the world who visit the company’s 20+ hotels and lodges with more than 4,000 guest rooms, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. Please see xanterra.com for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier and Yellowstone. We are currently seeking Agents to join our amazing group of Customer Service and Sales Central Reservations Agents for the Summer Season! Our 100% remote Central Reservations operation is now hiring Temporary Remote Full and Part-time Reservation Customer Service and Sales Agents in the following states- AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, and VA. Our customer service team handles inbound only calls and chats from guests wanting to have a once in a lifetime travel adventure with us! You’ll spend the day selling, explaining, and “bringing to life” unforgettable experiences at or near National Parks such as Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Zion. Listen to what our current Agents have to say about life in Central Reservations at Xanterra Travel Collection! "Central Reservations is a great place to work. I have held a couple different roles in the almost 3 years I have worked for them.” “The management team at Central Reservations encourages personal and professional growth.” “Central Reservations believes and administers an open-door policy for all employees.” "It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!" “The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees."

Requirements

Initial flexibility to work until 7pm MST, and weekends as well.
Be open to learning new things! Don’t expect to be an expert within this role immediately!
A friendly and helpful attitude is required when communicating with guests and co-workers
A willingness and determination to create a unique customer service experience on every guest call, chat, or email you answer
A quiet and dedicated Work from Home area/office, away from any distractions
Hardwired internet with a minimum of 40mbs download speed
Open and honest communication
All candidates must be willing to participate and pass a drug screening and background checks facilitated by our team prior to employment
Training is 3 weeks long, the hours are 8:30 - 5 pm (MT), and in a 100% virtual enviorment.

Benefits

Medical, Dental & Vision
HSA & FSA
Life & Disability
Accident, Hospital & Critical Illness
Pet Insurance
PTO and paid Holidays
401(k) with Company Match
Employee Assistance Plan
Education Assistance
RTD-Denver transit pass for in-office employees, and Employee Discounts & Travel Deals.