Seasonal Customer Service Representative - Grand Lake: Grand Cherokee State Park
About The Position
Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.
Requirements
- Must be at least 16 years of age.
- Must be able to perform tasks that involve regular bending, stooping, squatting, walking and lifting of items up to 50 lbs.
- Some locations will require a valid Driver’s License.
Responsibilities
- Supervises employees engaged in providing services and information to all customers, and trains staff.
- Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
- Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
- Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
- Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
- Receives requests for information and services and provides such services using advanced technological equipment.
- Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
- Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
- Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
