Seasonal Customer Service Representative- Marlton NJ

Cherry Hill Programs•Marlton, NJ

50d

About The Position

Cherry Hill Programs is the industry leader in capturing moments that last a lifetime at various holiday and souvenir photography experiences across North America. From recruiting and training quality holiday characters, local leadership, and field staff - our mission is simple: to bring magic to every experience. As a Customer Service Representative, you'll help create the magic behind the scenes as you strive to resolve customer concerns and deliver exceptional guest service. In this role, strong communication and time management skills are essential when resolving common customer concerns in a timely manner. If you are a well-organized, reliable, and results-driven professional, this is the job for you!

Requirements

Positive attitude and strong work ethic
Team player who can work independently
Good interpersonal and communication skills
Flexibility to work during "peak" retail hours, such as evenings, weekends, and holidays
At least 18 years of age

Nice To Haves

Previous customer service experience preferred but not required
Comfortable learning how to use call center equipment and becoming familiar with software programs
Proficient in MS Office

Responsibilities

Assist customers and successfully resolve any concerns through phone call, email, and/or live chat
Uphold company service standards to ensure every customer has a positive guest experience
Handle all customer concerns efficiently, professionally, and with care
Perform according to company standards for accuracy, hold time, and other departmental goals as assigned
Record all calls and follow proper protocol using company software
Become proficient in determining customer needs and presenting appropriate resolution to solve common issues
Engage in a friendly manner with all guests, staff, and coworkers
Maintain a safe and clean working environment
All other tasks as assigned