Seasonal Customer Service Representative

A. Duie Pyle•Devens, MA

13d

About The Position

As a Seasonal Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests. Start time: 8:00 AM; Monday-Friday Position Summary: As a Seasonal Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests. The responsibilities of the position include, but are not limited to:

Requirements

Experience in a fast-paced work environment; strong attention to detail
Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Nice To Haves

Minimum 1 year of prior customer service experience

Responsibilities

Scheduling pick-ups
Tracing shipments
Providing shipment ETAs, rate quotes, and or freight charges
Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
Scheduling delivery appointments and handle re-consignments
Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
Ensuring the accurate billing of shipments
Compiling and delivering custom reports; performing daily audits of reports
Documenting all customer interactions for follow up and record keeping purposes
Assisting customers with “My Pyle” registration and utilization of our web site
Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)