Seasonal Customer Service Representative - Green Bay Airport

Enterprise Holdings•Green Bay, WI

19h•$18•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise Rent-A-Car brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is Seasonal and cannot exceed 180 days. This position pays $18 / hour plus potential bonuses. This position is located at the Green Bay Airport - 2077 Airport Dr, Green Bay, WI 54313. We have the following schedules available: Monday: 3:00pm to 11:30pm Tuesday: 3:00pm to 11:30pm Wednesday: OFF Thursday: OFF Friday: 3:00pm to 11:30pm Saturday: 3:00pm to 11:30pm Sunday: 3:00pm to 11:30pm Or Monday: 10:00am to 6:30pm Tuesday: 10:00am to 6:30pm Wednesday: 10:00am to 6:30pm Thursday: OFF Friday: OFF Saturday: 10:00am to 6:30pm Sunday: 10:00am to 6:30pm Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Requirements

High School Diploma or G.E.D. required
Must be at least 18 years of age
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be at least 18 years old
Must be available for Seasonal work lasting a maximum of 180 days.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned