Seasonal Customer Service Representative

A&E Plumbing, Heating & Air

13d•Remote

About The Position

We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.

Requirements

Needs to have great attention to detail
Needs to posses strong organizational skills
Proficient at multi-tasking
Basic computer skills
Needs strong verbal and written communication skills

Nice To Haves

Experience with Service Titan a PLUS!

Responsibilities

Answer all incoming calls by the second ring
Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
Maintain customer database.
Take customer payments
Email customer invoices or receipts
Assist team members with simple tasks
Assist with simple on call messages of cancelations, payments, receipts or estimates
Answer simple customer questions
Other projects or duties as assigned
Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary