Seasonal Customer Service Representative (Sign-on Bonus)
About The Position
As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service. What We Offer: Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth Competitive Compensation – Including a company matched 401k and a Sign-on Bonus Flexible Benefits Plan - In effect on the first day of the month following date of hire and offers three levels of coverage to select from to meet your unique, personal needs Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Requirements
- Ability to work well within a team environment
- Must be able to work weekends
- Ability to multi-task and manage time effectively
- Ability to work in a fast-paced environment
- High School Diploma or equivalent
- Customer service experience and knowledge of business procedures
- 2+ years of experience working in customer service setting
Nice To Haves
- ADDS software experience a plus
Responsibilities
- Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
- Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
- Providing accurate information on products and services as well as educating customers on our products and services
- Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
- Partner with other departments to follow-up with all customer inquiries
- Contribute to a team environment by performing other duties as required
Benefits
- Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth
- Competitive Compensation – Including a company matched 401k and a Sign-on Bonus
- Flexible Benefits Plan - In effect on the first day of the month following date of hire and offers three levels of coverage to select from to meet your unique, personal needs
- Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
- Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
