Seasonal Customer Service Representative (Remote)

Concentrix • Indianapolis, IN

388d • $31,200 - $52,000 • Remote

About The Position

The Seasonal Customer Service Representative (Remote) position at Concentrix involves providing customer service support from home, handling inbound and outbound calls, and addressing routine customer inquiries regarding products and services. This role is designed for individuals seeking a flexible work-from-home opportunity within a globally recognized organization that values inclusivity and personal growth.

Requirements

• 1+ year of customer service experience
• Open availability (this is a seasonal position)
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing

Nice To Haves

• Experience with remote work environments
• Familiarity with customer service software

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences.

Benefits

• Paid training and performance-based incentives
• Starting wage between $15.00/hr - $25.00/hr
• Lucrative employee referral bonus opportunities
• Health and wellness programs
• Mentorship programs
• Programs supporting diversity, equity, and inclusion
• Celebrations for various company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees