Seasonal Customer Service Agent - Hobby Airport

Enterprise Holdings•Houston, TX

20h•$14•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Agent at our Hobby Airport location. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. The pay for this position starts at $14.00 / hr ($15 / hour after 2p and $16 / hour after 10pm). This is a SEASONAL position. This position will be temporary, up to 6 months of employment. This position is located at the Hobby Airport: 7600 Airport Blvd. Houston, TX 77061 Seasonal Commitment: Must be able to commit minimally to a part-time schedule Minimum expectations of availability would be THREE (8 hour) shifts. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday). The seasonal window starts April 2026 and ends October 2026 and cannot exceed 180 days. We have multiple full-time and part-time schedules available. Applicants must be available to work on weekends Available schedules: Sunday - Thursday 8am-6pm Wednesday - Sunday 4pm-1am Thursday - Monday 3pm-12am Tuesday - Saturday 8am-6pm

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a valid driver's license with a good driving record, with no more than 2 at-fault accidents or moving violations in the past 3 years (1 of the 2 violations or at-fault accidents must fall off within 12 months of employment).
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must have a minimum of 1 year of customer service experience within the last 3 years (Retail, hospitality, or restaurant)
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be able to work a minimum of THREE (8 hour) shifts, including weekends, within one of the following schedules: Sunday - Thursday 8am-6pm Wednesday - Sunday 4pm-1am Thursday - Monday 3pm-12am Tuesday - Saturday 8am-6pm

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Identifies and attends to the customer by name, verifies rental agreement and reservation
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
Provides all customers with undivided attention while assisting them
Prepares all rental and return documents accurately and completely
Offers all customers assistance with directions, maps, local area information and appropriate service information
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensures that the return date and time on the rental agreement is accurate
Reviews all charges at the time of vehicle return
Prepares the Rental Agreement Folder with all required information
Answers the telephone in a friendly, helpful and prompt manner
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned