Seasonal Customer Service Agent - Return Lane

Enterprise Holdings•Norfolk, VA

2d•Onsite

About The Position

Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading privately owned automotive rental and leasing company in North America. The National/Alamo brand is seeking a Seasonal Customer Service Agent to provide superior, friendly, and efficient service throughout the rental car process. This is a seasonal position with flexible start dates in May 2026, and it cannot exceed 180 days. The role offers a pay rate of $17.50 per hour, with the potential for monthly incentive pay bonuses up to $1,000. This position is located at the Norfolk International Airport.

Requirements

High School Diploma or G.E.D. required
Must have a minimum of 6 months of customer service experience in a fast-paced environment
Must have reliable transportation to and from work
Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)
No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years
Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following schedule: Wednesday - Sunday 10:00am-7:00pm
Must be at least 18 years old

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Identifies and attends to the customer by name, verifies rental agreement and reservation
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
Provides all customers with undivided attention while assisting them
Prepares all rental and return documents accurately and completely
Offers all customers assistance with directions, maps, local area information and appropriate service information
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensures that the return date and time on the rental agreement is accurate
Reviews all charges at the time of vehicle return
Prepares the Rental Agreement Folder with all required information
Answers the telephone in a friendly, helpful and prompt manner
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned