Seasonal Customer Relations Specialist

1-800-FLOWERS.COM, INC.•Bolingbrook, IL

8d•$17•Onsite

About The Position

The Seasonal Customer Relations Specialist serves as the front line of the customer experience, delivering timely, accurate, and empathetic support across phone, email, and live chat channels. This role is responsible for resolving customer inquiries, processing orders, and addressing service-related concerns while maintaining a high standard of professionalism and brand representation. This position plays a critical role in protecting the customer experience during peak seasons by balancing speed, quality, and accuracy in a high-volume contact center environment.

Requirements

High School Diploma or equivalent required
Minimum of 2 years of customer service experience, preferably in a call center or contact center environment
Strong verbal and written communication skills
Demonstrated ability to manage multiple tasks in a fast-paced, high-volume environment
High attention to detail and accuracy
Strong problem-solving and conflict resolution skills
Professional phone presence and customer-first mindset
Proficiency with Microsoft Outlook and general computer systems
Ability to quickly learn new systems and processes
On-site role (not remote)
Flexibility required to support peak business periods, including overtime, evenings, and weekends

Nice To Haves

Associate degree preferred
Bilingual (Spanish)
E-commerce or online shopping experience

Responsibilities

Serve as the primary point of contact for customer inquiries across phone, email, and live chat channels
Resolve customer concerns related to orders, billing, product issues, and service experience
De-escalate customer concerns and escalate complex or sensitive issues appropriately
Troubleshoot basic technical issues (e.g., order placement, password resets)
Process customer orders in compliance with PCI regulations
Modify, cancel, or reship orders as needed
Issue refunds, credits, and billing adjustments in accordance with company policies
Process returns and initiate shipping claims for lost or damaged items
Deliver a positive, engaging, and solution-oriented customer experience
Act as a product and brand ambassador by providing accurate product and promotional information
Review and moderate customer feedback and product reviews, escalating trends when necessary
Support customer follow-up and communication related to claim resolutions
Accurately document customer interactions, including inquiries, complaints, and resolutions
Maintain customer account information and ensure data integrity
Support AVS (Address Verification System) and fraud-prevention processes as required
Stay current on product updates, promotions, and operational procedures
Partner with internal teams (e.g., Operations, Merchandising, Customer Relations) to resolve customer issues
Escalate systemic issues or recurring trends impacting customer experience