Seasonal Customer Experience Specialist

Tesla•Severn, MD

5d•$17 - $26

About The Position

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. This is for a full-time, temporary position.

Requirements

1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver’s license required
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment

Nice To Haves

For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs

Benefits

Aetna medical plan with an HSA (Health Savings Account) with a $0 employee cost
Employee contribution into an HSA
Dental and vision plans with a $0 employee cost
Family-building, fertility, adoption and surrogacy benefits
401(k) and other financial benefits
Dependent Care Flexible Spending Account
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Commuter benefits
Employee discounts and perks program