Seasonal Customer Assistance Representative - Interbay Seattle

Enterprise Holdings•SeaTac, WA

1d•$22•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: Interbay Seattle: 3434 16th Ave West, Seattle, WA 98119 This is a seasonal position with a starting rate of pay 21.75/ hour. The seasonal window starts May 2026 and cannot exceed 180 days. Schedule: Sunday: 7:30am - 2:00pm Monday: 7:30am - 6:00pm Tuesday: off Wednesday: off Thursday:7:30am - 6:00pm Friday:7:30am - 6:00pm Saturday: 7:30am - 2:00pm or Sunday: 7:30am - 2:00pm Monday: 7:30am - 6:00pm Tuesday: 7:30am - 6:00pm Wednesday: off Thursday: off Friday: 7:30am - 6:00pm Saturday: 7:30am - 2:00pm

Requirements

Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have one year of customer service retail or administrative support experience
Must have worked 6 months or more at most recent employer
Must have a valid driver's license with no more than 2 civil violations on driving record in the last 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hire

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned