Seasonal CSR
About The Position
Voted one of Phoenix’s Great Places to Work, Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation, customer experience, and people-first culture makes this an exciting place to work and grow. We are seeking a Seasonal Customer Service Representative (CSR) to support our Customer Experience team during peak business months. This is a Temporary Full-Time Equivalent (FTE) position scheduled to run through September. In this role, you will provide high-quality customer support while contributing to daily operations in a fast-paced, high-growth environment. POSITION OVERVIEW Employment Type: Schedule: Department: This seasonal role is designed to support increased customer demand while maintaining service standards and response times.
Requirements
- High school diploma or equivalent required
- Prior customer service experience preferred
- Strong verbal and written communication skills
- Basic computer proficiency and ability to learn new systems quickly
- Service-oriented mindset with a positive attitude
- Ability to lift up to 15 pounds occasionally
Responsibilities
- Responding to customer inquiries via phone, email, and chat with professionalism and empathy
- Assisting customers with questions related to orders, accounts, products, warranties, and service cases
- Accurately documenting all customer interactions, resolutions, and follow-up needs in CRM systems
- Resolving basic customer concerns and escalating more complex issues as appropriate
- Supporting timely follow-ups to ensure customer satisfaction
- Monitoring assigned queues and tasks to meet response time expectations
- Participating in team meetings, training sessions, and coaching opportunities
- Maintaining knowledge of products, policies, and processes to ensure accurate information is provided
Benefits
- Structured training and team support
- Real-world experience in a fast-growing organization
- Opportunity to build transferable customer service and operations skills
- Benefits are limited to those mandated by applicable state and federal law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
