2026 Seasonal Credentials Gate Staff

Desert Champions LLC•Indian Wells, CA

39d

About The Position

The Seasonal Credentials Gate Staff plays an important role in welcoming guests and ensuring secure access throughout the BNP Paribas Open. This team is responsible for scanning and verifying credentials at designated entry points to ensure that only authorized individuals enter restricted areas. Shifts will vary as follows: Mandatory Orientation (no exceptions): Sunday, February 15, 9am - 1pm March 1- 15, 2026, shifts available 7am - 3pm, 9am - 5pm, 10am - 6pm, 1pm - 9pm, and 5pm - 9pm

Requirements

High School diploma or general education degree (GED) Required
Strong communications and customer service skills
Ability to remain calm and professional in a fast-paced environment
Reliable, punctual, and attentive to details
Able to stand for extended periods of time
California Workplace Harassment Prevention certification
California Workplace Violence Prevention certification
Ability to speak effectively with guests, vendors, co-workers, and all organization employees
Ability to speak, read and understand English
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to apply basic concepts of math
Basis computer literacy and using hand-held devices

Nice To Haves

Current or prior experience in customer service a plus
Prior customer service or event experience helpful, but not required
Credential program training provided

Responsibilities

Greet and assist guests, staff, media, and vendors at entry points
Scan and verify credentials using RFID scanning equipment
Ensure individuals are entering the correct designated areas
Always maintain a professional and friendly demeanor
Provide basic event information and directions as needed
Provide courteous and efficient customer service to staff, vendors, and guests picking up credentials
Report any access concerns or credential issues to supervisor
Follow credentialing and security procedures established by tournament management
Maintain confidentiality of sensitive information related to access and credentials
Perform additional duties as assigned by the credentials manager
Essential Job Function